Help / FAQ

Customer Service Phone: 1-800-810-7847

Email: service@commercialmatsandrubber.com

Customer Service hours are from 9:00 am - 5:00 pm, Monday thru Friday, Eastern Standard time.

Emails will also be answered during those times.

Shipping & Handling

There are no shipping and handling costs on any of our products unless it is previously discussed, you live in Alaska, or Hawaii or your order is under $50, then you will be charged a $10 shipping and handling fee. If you live in Alaska or Hawaii, you will be notified by e-mail of the additional costs involved before your order is placed with the mill. Once you have been notified of the additional costs and approve them, we will then place your order! Any additional fees created by customer such as change in address after order has shipped, refusal of delivery and any additional inside delivery or services are the sole responsibility of the customer. Customer is responsible for all charges and we will be charged in the original method of payment for these charges.

Canadian Shipments

For Canadian shipments, we can sometimes offer the free shipping if possible but each individual order needs to be looked at to determine if any thing extra is needed to place the order. If there is additional shipping we will notify you of the charges before actually placing the order. All customs, duties and brokerage fees that may apply after delivery are solely the responsibility of the customer.

Volume Discounts and Quotes

When receiving a volume quote the free shipping no longer applies nor does the first time buyers discount. When receiving a volume quote the shipping is listed on your quote as we offer the lowest possible price in all aspects of your quote. The free shipping and discount codes only apply on the listed website prices. We do our best to offer the best possible discounts we can on volume orders and we list everything for you to compare costs.

Payment Methods

We accept Master Card, Visa and American Express. We also accept checks online, or by mail sent to: Georgia Mills Direct LTD 125 High Rock Ave 1st Floor Saratoga Springs, NY 12866

Purchase Orders

We do accept purchase orders with proper credit reference and approval of purchase order. All terms are net 15 days from delivery of product. There is also a $600 minimum for all purchase orders.

Returns

Returns must be made within 15 days after delivery. If for any reason it is longer than 15 days, returns will not be accepted! There are no restocking fees on orders under $600.00 in value. Any orders $600.00 or more will be charged a restocking fee. The restocking fees vary from mill to mill and you will be given the charge before your return is authorized. NO exceptions! Customer is responsible for all aspects of the return including any charges and set up of the shipping back to the location provided. Any damaged or defective goods will be replaced as soon as possible. Any custom , special and clearance orders are not returnable.

Credits

Any credits issued will be made by the same method of original payment. All credits are also issued after authorization by management within 30 days of that authorization date. Unless otherwise posted, all notices will be in the form of email. CommercialMatsandRubber.com sells only the top quality products. We have done our homework so you do not have to!

Shipping Delays

All orders usually arrive within two weeks. If, for any reason, it will be longer you will be notified by e-mail or telelphone.