Working in a restaurant is a popular choice for many millennials, as they look to make a little extra money. However, it’s important that managers take their time with training and make sure that their young employees know the ins and outs of the restaurant business. Everything from kitchen safety, cleaning up spills on the anti fatigue mat floors of the kitchen and customer service should be covered in training.
According to QSR Magazine, customer service is a critical lesson for younger workers, because many are inexperienced with dealing with a lot of customers at the beginning. The news provider suggests managers teach their employees to keep conversations short and to the point, so they do not run the risk of saying the wrong thing to customers. Additionally, they should try to ask for feedback from customers whenever possible, so they can have a better understanding of what is working and what is not. While they could ask in person, Restaurant Engine also recommends leaving customers with feedback cards.
The news provider also suggests starting customer service off on the right foot the second someone walks in the door, greeting people immediately and asking how you can be of service.
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