Employees need to constantly be on their toes, and it’s not just because they’re standing on anti-fatigue mats all day. Working in a restaurant involves a lot of knowledge, from what’s the special for the evening to an understanding of food allergies to all the proper safety protocol that goes into working in a kitchen.
However, it behooves the manager to make sure that employees are as educated in their jobs as possible, as this could benefit the restaurant in more ways than one. According to Fast Casual, having well-informed employees can reduce turnover, help workers feel confident about the information they’re presenting and can create a sense of camaraderie since everyone is learning together.
Managers may want to consider holding all-staff training sessions once a month for all employees during closed business hours. Each month, there can be a new topic of discussion, and employees who are knowledgeable in the subject could be asked to help present the material.
This can be the same approach for training. According to Food Service Warehouse, keeping employees up-to-date on the latest food safety training is critical, since they are the ones handling the food that will go out to customers. One mistake can have serious consequences for both patrons and employees, which is why training is so essential.
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