Restaurants are known for high-turnover coming through the anti-fatigue mats of the kitchen. Seasonality affects both staff and overall business, but managers need to invest in their employees who have the potential to stay engaged in the business. It takes a lot more time and money to continually hire new workers, so investing in more opportunities for current staff can be a wise management decision.
According to Fast Casual, providing professional development to restaurant employees can carry a lot of benefits. It’s important for supervisors to have a really good training plan in place to help take workers to the next level, hopefully being a management position. The news provider suggests managers try cross-training for multiple skill sets, which can save on both cost and time.
The National Restaurant Association reports that putting investment back into employees not only benefits overall turnover, but can also boost the customer experience. The news provider reports that when workers feel more valued, they could be more likely to offer optimal customer experience. Additionally, the source suggests that better training can help employees understand exactly what their roles are. When workers have a better picture of their responsibilities, it can help them have a stronger understanding of what they need to do during each shift.
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