About Our Customer Service Team

The staff at Commercial Mats and Rubber is a close knit family of reliable and solution oriented professionals.  Having worked in close proximity and with a mindset of helpful cooperation  for the better part of two decades, our dedicated customer service team  has developed a highly responsive, reliable, and customizable service experience that is unmatched by rival flooring retailers.

Our customer service team takes great pride in being highly approachable active listeners who will tailor their products and services to meet the specific requests of any customer.  As a small family owned retail operation, we value the fundamentals of business ethics, and emphasize hard work, integrity, and loyalty in every part of our business.

By utilizing innovative eCommerce shopping technologies and by streamlining our product distribution system, we are proud to say that we are able to serve the increasing volume and growing needs of our ever-expanding North American customer base while still maintaining the personal customer-centric approach that has been our core competency since our company’s launch in 1999.

We are incredibly proud to see our portfolio of loyal customers continue to expand across North America, representing a diverse cross-section of small, medium, and large businesses and organizations from many business sectors.  We acknowledge that our customers, both returning and first-timers, have countless options when it comes to internet shopping.  With this is mind, Commercial Mats and Rubber has made it our mission to take extra special care and consideration in every customer interaction to ensure that we exceed customer expectations and earn each and every sale.   

We value equality in the buying process, and unlike some retailers, we never pre-judge our customers in any way.  Each customer service interaction is equally important to the greater mission of our company whether it leads to a sale or not. Our customer service team is here to assist you with every step of your flooring project. From product selection and education, to requesting flooring samples and customized price quotes, making shipping arrangements, requiring step by step installation assistance, or post-purchase product maintenance, our team is here to help. Please feel free to contact us with any inquiry.

As a new or returning customer of Commercial Mats and Rubber, you can rest assured that we will continue to sell only the highest quality products on our website, and will continue to focus our full attention on exceeding the evolving consumer needs for superior customer service.

Thank you for showing interest in our company, and for reading a little bit about why we think we are the best flooring retailer for you. We encourage you to continue shopping at Commercial Mats and Rubber, and our customer service team looks forward to assisting you via email or phone very soon.

Please send all email inquiries to [email protected], or give us a call at 1-800-810-7847 during our regular customer service office hours (9:00 am. - 5:00 pm, M- F, Eastern Standard Time).

Have a great day, and remember that we are always here to help!

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